Cancellations & Reschedules

Plans change. Here is how to cancel or reschedule your booking.

We know plans change. Here is exactly how cancellations, credits, and refunds work so there are no surprises.

Payment schedule

A 50% down payment is charged at the time of booking to reserve your date.
The remaining 50% balance and the refundable $150 security deposit are both due no later than 7 days before your event.
The security deposit is returned after your event once the equipment is inspected, and may be applied toward damage, loss, or excessive cleaning.

When you cancel	No protection	With $25 protection
We cancel day-of for unsafe weather	Credit, no $75 fee	Credit, no $75 fee
7 or more days before	Credit, minus $75 fee	Full refund
3 to 6 days before	No refund or credit	Full refund
2 or fewer days before	No refund or credit	Credit, plus $75 fee

Cancellation Protection Plan

For $25, added at checkout, you can protect your booking and unlock the most flexible terms above. The $25 fee is non-refundable.

If you have the Cancellation Protection Plan

Cancel 3 or more days before your event: full refund of your booking total. The $25 protection fee is not included in the refund.
Cancel 2 or fewer days before your event: booking credit, minus a $75 rescheduling fee.

If you do not have the Cancellation Protection Plan

Cancel 7 or more days before your event: booking credit, minus a $75 rescheduling fee.
Cancel 6 or fewer days before your event: no refund or credit.

Weather

If on the day of your event we determine that weather or ground conditions are not safe for use of the equipment, we will cancel and issue you a full booking credit with no rescheduling fee. This applies whether or not you purchased the Cancellation Protection Plan. If you choose to cancel because of your own weather concerns, or you cancel before the day of the event for any reason, the standard terms above apply.

How we count the days

Days are counted as calendar days before your event date. A cancellation is effective on the date and time we receive it, and it must reach us by 11:59 PM to count for that day.

Booking credits

Credits are valid for 12 months from the date of cancellation, cover one rescheduled booking, and are non-transferable. Credits apply to the person named on the original booking.

To request a cancellation or reschedule, fill out the form below. We will confirm by email.

Request a Cancellation or Reschedule

Send us the details below and we will confirm by email. Refunds and credits follow the policy above.